Privacy statement
I attach great importance to the careful handling of your data. Hence, this privacy statement.
Your file
The law requires psychologists to keep a file. This file contains the data necessary to provide proper care. The law obliges me to keep these files for fifteen years.
Your rights
As a client, you have the right to access or obtain a copy of the information contained in your file. If you come across factual inaccuracies in the file, you can request that I correct or supplement this information. If you disagree with information included in the file, you can request that I add your own statement (your opinion) to the file. You also have the right to request the destruction of (parts of) your file. For all rights, I will generally comply with your request. Only if I believe that the interests of others, such as your partner or children, might be harmed, I may partially reject your request.
Confidentiality
As a psychologist, I have a duty of confidentiality. This means that I only speak about you or your child with others with your explicit consent. Only in exceptional cases does the law grant me the right to provide information without your consent. In such cases, I usually contact you first to discuss this information sharing with you.
No-show and cancellation policy
You can cancel or reschedule an appointment free of charge up to 24 hours in advance. In this case, please contact me via e-mail. If your appointment is cancelled within 24 hours before treatment or if there is a ‘no-show’ (neither cancelling nor showing up for your appointment), you will be charged the full amount.
Complaints Procedure
I strive to provide the best possible care. However, if you have a complaint, you have the right to report it.
You can submit a complaint to Klacht&Company via email at nip@klachtencompany.nl. Complaints can be submitted digitally using the complaint form.
To ensure easy access, I recommend using the complaint form link available on my website. This guarantees that you always have the correct form at hand.
For more details about the complaints procedure, please visit the official website of Klacht&Company.
Terms and Conditions – Stéphanie Severs Psychology
Last updated: February 26, 2025
Get a copy of my full terms and conditions by clicking on the link below:
Terms and Conditions Stéphanie Severs Psychology PDF version